Refund policy

Clovio Cosmetics Return & Refund Policy

Last Updated: September 29, 2026

At Clovio Cosmetics, we want you to love your purchase. Due to the nature of our beauty and cosmetic products, all sales are final and we do not accept returns or exchanges for change of mind, incorrect product selection, or used/opened products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at Cloviocm@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

After reviewing your request, Clovio Cosmetics may offer a replacement or refund for the affected item.

Refunds

If your refund is approved, the refund will be issued to your original payment method. Please allow your bank or payment provider time to process the refund.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, swatched, or otherwise handled after delivery.

Order Cancellations

Orders may only be canceled if the order has not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

For questions regarding a return, refund, damaged item, or incorrect order, please contact:

Clovio Cosmetics
Email: Cloviocm@gmail.com
Instagram: cloviocm

Thank you for shopping with Clovio Cosmetics!